Greenville Water
Greenville, South Carolina Β· 2025 data
Greenville does something no other report dares β it throws out the regulatory table and rebuilds every contaminant as a plain-language card with the value, the goal, and the limit. It is the most readable report in the cohort. The trade-off is completeness: the card format surfaces fewer contaminants than a full table, which holds its transparency score down.
What their report looks like

How it scored, pillar by pillar
Weighted across five pillars for a 74/100 overall. Each note explains why this report earned that score.
Plain-language clarity25% of score
The most readable in the cohort β it relabels MCLG/MCL as βIdeal Goalβ and βHighest Level Allowedβ and uses hot-tub, Olympic-pool, and six-acre-lake analogies for the units.
A 5/5 looks like: Every term is translated, units are made tangible (e.g. an Olympic-pool analogy), and each section opens with what it means for you.
Contaminant transparency25% of score
The honest weak spot β the card format is clear but surfaces fewer contaminants than a full regulatory table would, so completeness is traded for readability.
A 5/5 looks like: PFAS, lead and any exceedances are shown with real values against the limits, and problems are disclosed plainly rather than buried.
Information design20% of score
The strongest pure information design here β every contaminant is a big-number card showing the value, the goal, the limit, and how it enters the water.
A 5/5 looks like: Contaminant data is visually encoded β charts against limits, multi-year trends, comparisons a layperson reads at a glance.
Digital accessibility & delivery20% of score
Delivered as a PDF with no responsive web-native version.
A 5/5 looks like: A responsive web-native report with navigation, charts, and an address lookup β not just a PDF.
Timeliness & completeness10% of score
Current (2025) data, though the abbreviated panel is less complete than the leaders'.
A 5/5 looks like: The most recent data year, with a complete contaminant panel including unregulated/emerging compounds.
marks the cohort average across all 25 reviewed reports.
What it does best
- Abandons the regulatory table entirely: every contaminant is a big-number card with the value, the goal, the limit, and how it gets in the water.
- Relabels MCLG/MCL as 'Ideal Goal' and 'Highest Level Allowed' so a layperson can read it.
- Illustrated hot-tub / Olympic-pool / six-acre-lake analogies for the units.
Where it falls short
The card format is the most readable in the cohort, but it shows fewer contaminants than a full table would β completeness is traded for clarity.
How it compares
Greenville Water's report ranks #6 of 25 reviewed utilities, with a report-clarity score of 74/100 against a cohort median of 69. That places it in the top 24%.
See the full leaderboardWhat even this report can't tell you
A report describes the water leaving the plant, not what reaches your tap β your building's plumbing is where lead usually enters.
See Greenville's water data
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